Commonly Asked Questions:

How do you put the fence up and take it down after it is installed?

Simple. To take your fence down, unhook the eye & hook systems to release the tension in the fence. Then pole by pole, remove each from the plastic ground sleeve. The plastic ground sleeve protects your feet while the fence is down and preserves the hole for putting the fence back up.
To put your fence back up, put each pole in its plastic ground sleeve covered hole one at a time. Then re-hook the eye & hook systems and your done. Your fence is back up and protecting your loved ones.

Is it easy to install?

Very. The main part of the installation is drilling your holes and we have made this as simple as possible using two tools unique to DIYPoolFence.com: the drill alignment tool and the cardboard template.
The cardboard template gives you the exact distance between two poles and two sections of fence. Mark the holes using the template and now your ready for drilling.
The drill alignment tool holds your drill at the angles you need. A quick adjustment and you can go between drilling straight up and down and drilling at a 5-degree angle. This cuts your error rate and time drilling per hole. We estimate you will spend about 1 minute per hole.

How long does it last?

A lifetime. Our fences all come with a lifetime warranty so you can be sure it will be standing strong for many summers to come.

Can I fill holes in my concrete if I make a mistake?

Yes, we suggest using non-shrinking epoxy concrete. This will give you the best results without divoting after drying. If regular concrete is used, divots may form where you filled your hole.

My shipping seems high, is this shipping price accurate?

We strive to get your fence to you in a safe, timely, and convenient manner. The fence is shipped via UPS to provide you with full tracking capabilities as well as residential delivery. Because of the weight of fence when rolled for shipping, your fence will most likely be divided into a couple of medium weight packages. If a gate is ordered, you may notice a jump in the shipping cost. The gate must be shipped by itself and is considered an Oversized 3 package. Overall, you will find our fence prices combined with shipping costs still save you a lot of money from having it installed, as well as give you the highest quality fence available.

Return Policy

DIYPoolFence guarantees satisfaction and we will refund the purchase price of any in- stock item that the buyer is not 100% satisfied with. We will accept returns within 30 days from the date of purchase. All returned items are subject to a 15% restocking charge. Buyer must return the item in the same condition that we shipped it in, with return shipping pre-paid. Custom made or special ordered items may not be returned.

For full details on Corporate Return Policy and Return Form please Click Here

How do I make a gate or opening?

To open your gate, follow the pictures below.

1. Unhook the eyehook system.
2. Take the pole out of its hole.
3. Roll up the fence and place it in the second hole drilled earlier.

Repeat this for the opposite section for a 6-foot opening.

How do you install a fence on steps?

When measuring, measure the length of each step and add 2 inches to it. If there is some overhang from the previous step, stand a broom stick straight up to see where your pole will go on the inside part of the step, and measure from the inside of the broom stick to the outer edge.

You will have to cut the fencing to an inch past the length of your step on each side. Always use a straight edge when cutting and measure at both the top and bottom. Fold the last inch over and sandwich that piece between the pole and the outer curved panel that screws into the pole. Next drill one hole at the beginning of the step and end of the step. There should be two poles butting up next to one another, the one at the beginning of the lower step and end of the upper step. Connect these two poles to have one continuous fence. You will have to purchase extra poles to create the smaller sections.