Commonly Asked Questions: |
How do you put the fence up and take it down after it is installed? |
Simple. To take your fence down, unhook the eye & hook systems
to release the tension in the fence. Then pole by pole, remove each
from the plastic ground sleeve. The plastic ground sleeve protects
your feet while the fence is down and preserves the hole for putting
the fence back up.
To put your fence back up, put each pole in its plastic ground sleeve
covered hole one at a time. Then re-hook the eye & hook systems
and your done. Your fence is back up and protecting your loved ones.
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Is it easy to install? |
Very. The main part of the installation is drilling your holes
and we have made this as simple as possible using two tools unique
to DIYPoolFence.com: the drill alignment tool and the cardboard
template.
The cardboard template gives you the exact distance between two
poles and two sections of fence. Mark the holes using the template
and now your ready for drilling.
The drill alignment tool holds your drill at the angles you need.
A quick adjustment and you can go between drilling straight up and
down and drilling at a 5-degree angle. This cuts your error rate
and time drilling per hole. We estimate you will spend about 1 minute
per hole.
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How long does it last? |
A lifetime. Our fences all come with a lifetime warranty so
you can be sure it will be standing strong for many summers to come.
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Can I fill holes in my concrete if I make a mistake? |
Yes, we suggest using non-shrinking epoxy concrete. This will
give you the best results without divoting after drying. If regular
concrete is used, divots may form where you filled your hole.
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My shipping seems high, is this shipping price accurate? |
We strive to get your fence to you in a safe, timely, and convenient
manner. The fence is shipped via UPS to provide you with full tracking
capabilities as well as residential delivery. Because of the weight of fence when
rolled for shipping, your fence will most likely be divided into a couple of
medium weight packages. If a gate is ordered, you may notice a jump in the
shipping cost. The gate must be shipped by itself and is considered an Oversized 3 package. Overall, you will find our fence prices combined with shipping costs still save you a lot of money from having it installed, as well as
give you the highest quality fence available.
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Return Policy
DIYPoolFence guarantees satisfaction and we will refund the purchase
price of any in- stock item that the buyer is not 100% satisfied
with. We will accept returns within 30 days from the date of purchase.
All returned items are subject to a 15% restocking charge. Buyer
must return the item in the same condition that we shipped it in,
with return shipping pre-paid. Custom made or special ordered items
may not be returned.
In order to return any item, please
click here to fill out the return form or call us. You will
receive a return confirmation number and instructions. Failure to
follow the return instructions will result in additional re-stocking
fees.
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How do I make a gate or opening? |
| It’s as easy as 1,2,3. Plan your fence to have two sections of fencing
meet at the point you want to have an opening. Then drill an extra
hole next to the second to last pole on one or both of the converging
sections, depending if you want the opening 3 or 6 feet.
To open your gate, follow the pictures below.
- Unhook the eyehook system.
- Take the pole out of its hole.
- Roll up the fence and place it in the second hole drilled earlier.
Repeat this for the opposite section
for a 6-foot opening.
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How do you install a fence on steps? |
When measuring, measure
the length of each step and add 2 inches to it. If there is some
overhang from the previous step, stand a broom stick straight up
to see where your pole will go on the inside part of the step, and
measure from the inside of the broom stick to the outer edge.
You will have to cut the fencing to an inch past the length of your
step on each side. Always use a straight edge when cutting and measure
at both the top and bottom. Fold the last inch over and sandwich
that piece between the pole and the outer curved panel that screws
into the pole. Next drill one hole at the beginning of the step
and end of the step. There should be two poles butting up next to
one another, the one at the beginning of the lower step and end
of the upper step. Connect these two poles to have one continuous
fence. You will have to purchase extra poles to create the smaller
sections.
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