Return Policy

DIYPoolFence guarantees satisfaction and we will refund the purchase price of any in- stock item that the buyer is not 100% satisfied with. We will accept returns within 30 days from the date of purchase. All returned items are subject to a 15% restocking charge. Buyer must return the item in the same condition that we shipped it in, with return shipping pre-paid. Custom made or special ordered items may not be returned.

In order to return any item, please fill out the form below or call us. You will receive a return confirmation number and instructions. Failure to follow the return instructions will result in additional re-stocking fees.

Billing Information (exactly as used when ordering)

All fields are required

SHIPPING DAMAGE

Items damaged during shipping will be refunded in accordance with the shippers
refund policy. Please call UPS at 1-800-PICK-UPS (1-800-742-5877) or FedEx at 1-800-Go-FedEx (1-800-463-3339) before opening the package. Please also review UPS Terms & Conditions and FedEx Terms & Conditions for more information.

Please call 1-877-349 3362 for more information.